Privacy Policy

§ Introduction

This Privacy Policy ("Policy") describes how cek333 ("the Platform", "we", "us", "our") collects, uses, stores, shares, and protects the personal data of individuals ("you", "the User", "the Player") who access or use any service offered through the cek333 website and its associated mobile interfaces. cek333 is committed to handling your personal information with transparency, care, and respect for your privacy rights.

By registering an Account on cek333 or by continuing to use the Platform after the effective date of this Policy, you acknowledge that you have read and understood this document. This Policy forms part of our broader user agreement and should be read alongside our Terms & Conditions.

If you have questions about this Policy or wish to exercise any of your data rights, please contact our support team at [email protected]. We will make every effort to respond to your enquiry within 48 hours.

1 Information We Collect

cek333 collects personal data only to the extent necessary to operate a safe, compliant, and enjoyable platform. The categories of data we collect are described below.

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  Identity Data

  Full name, date of birth, gender, nationality, and government-issued identification document details (where required for age or identity verification). This data is collected at registration and during our Know Your Customer (KYC) verification process.

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  Contact Data

  Email address, mobile phone number, and residential address (city, district, and postal code). We use this data to communicate with you about your Account, process transactions, and send service notifications.

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  Financial Data

  Payment method identifiers (e.g., bKash account number, Nagad number, Rocket number, Upay number, bank account or card details), transaction history, deposit and withdrawal records, and BDT wallet balances. We do not store full card numbers — payment card data is handled by our certified payment partners.

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  Gaming & Betting Activity Data

  Game session logs, bet history, wagering patterns, win/loss records, bonus usage, and in-play activity. This data is used to deliver personalised game recommendations, detect problem gambling patterns, and ensure compliance with bonus terms.

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  Technical & Device Data

  IP address, device type, operating system, browser type and version, device fingerprint, screen resolution, and session timestamps. This data is collected automatically when you access the Platform and is used for security monitoring, fraud prevention, and platform optimisation.

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  Usage & Behavioural Data

  Pages visited, links clicked, time spent on each section, navigation paths, and feature interactions. This data is collected via cookies and similar technologies and is used to improve the user experience and measure platform performance.

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  Communications Data

  Records of your correspondence with our support team, including emails, live chat transcripts, and any attachments or documents you send to us. We retain these records to resolve disputes, improve service quality, and maintain an accurate account history.

2 How We Collect Your Data

We collect personal data through the following channels:

• Direct interactions: When you register an Account, complete KYC verification, make a deposit or withdrawal, contact our support team, or respond to a survey or promotion.
• Automated technologies: When you browse the Platform, our servers and analytics tools automatically record technical and behavioural data via cookies, web beacons, log files, and device fingerprinting tools.
• Payment processors: When you initiate a financial transaction, our payment partners (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, Mastercard) share transaction confirmation data with us.
• Identity verification providers: When you submit KYC documents, our third-party verification partners return a verification status and, where required, document metadata to us.
• Fraud prevention services: We receive risk-scoring signals from third-party anti-fraud and anti-money-laundering service providers to protect the Platform and its users.

3 How We Use Your Data

cek333 uses your personal data only for the purposes set out below. We do not use your data for any purpose incompatible with these stated purposes without first obtaining your consent.

• Account management: To create, verify, maintain, and close your Account, and to authenticate your identity each time you log in.
• Transaction processing: To process deposits and withdrawals in BDT via bKash, Nagad, Rocket, Upay, and bank transfer, and to maintain an accurate BDT Wallet balance.
• Legal compliance: To meet our Know Your Customer (KYC) and Anti-Money Laundering (AML) obligations, to verify your age (21+ requirement), and to comply with any applicable legal or regulatory requirements.
• Platform security: To detect, investigate, and prevent fraudulent transactions, account takeover attempts, bonus abuse, multi-accounting, and other prohibited conduct described in our Terms & Conditions.
• Customer support: To respond to your enquiries, resolve disputes, and provide assistance with your Account and gameplay.
• Responsible gaming: To monitor betting patterns that may indicate problem gambling behaviour, to enforce self-exclusion requests, and to apply deposit and session limits when requested.
• Platform improvement: To analyse aggregated, anonymised usage data to improve the design, performance, and content of the Platform.
• Marketing communications: To send you relevant promotional offers, bonus announcements, and seasonal campaigns (e.g., BPL season, IPL, Eid, Pohela Boishakh) via email or in-platform notification. You may opt out of marketing communications at any time — see Section 9 of this Policy.
• Personalisation: To recommend games, sports markets, and offers that match your activity history and preferences on the Platform.

4 Legal Basis for Processing

We process your personal data on one or more of the following legal grounds:

• Contractual necessity: Processing required to perform our obligations under the Terms & Conditions you agreed to at registration — including Account management, transaction processing, and customer support.
• Legal obligation: Processing required to comply with applicable law, including KYC and AML regulations, age verification requirements, and lawful requests from competent authorities.
• Legitimate interests: Processing carried out to pursue our legitimate business interests, such as fraud prevention, platform security, and product improvement, provided those interests are not overridden by your privacy rights.
• Consent: Processing based on your freely given, specific, and informed consent — primarily for direct marketing communications. You may withdraw consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing & Disclosure

cek333 does not sell, rent, or trade your personal data to third parties for their own marketing purposes. We share your data only in the limited circumstances described below:

• Payment processors: We share necessary transaction data with bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard to process your deposits and withdrawals.
• Identity verification partners: We share document images and personal identifiers with KYC service providers to verify your age and identity as required by our compliance obligations.
• Anti-fraud and AML providers: We share transaction metadata and device signals with fraud detection and anti-money-laundering service providers to protect the Platform and its users.
• Game providers: Your Player ID and session token are shared with game studios (e.g., Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, Ezugi) to deliver their games within the Platform. These providers receive only the minimum data necessary to run your game session.
• Legal and regulatory authorities: We will disclose personal data to law enforcement, regulatory bodies, or courts where required to do so by applicable law or by a valid legal order.
• Business transfers: In the event of a merger, acquisition, or sale of all or part of cek333's business, your personal data may be transferred to the acquiring entity. We will notify you of any such transfer and of any changes to this Policy that arise from it.

6 Cookies & Tracking Technologies

cek333 uses cookies and similar tracking technologies (web beacons, local storage objects, and session tokens) to operate the Platform and to collect usage data. Cookies are small text files stored on your device that allow the Platform to recognise your browser across sessions.

• Essential cookies: Required for core Platform functions such as maintaining your login session, remembering your language preference, and securing your Account. These cookies cannot be disabled without affecting Platform functionality.
• Analytics cookies: Used to collect aggregated, anonymised data about how users navigate the Platform. This helps us identify popular features, diagnose performance issues, and improve the overall user experience.
• Fraud prevention cookies: Used to generate a device fingerprint that helps us detect suspicious or automated activity, multi-accounting, and unauthorised access attempts.
• Marketing cookies: Used to track the effectiveness of our promotional campaigns and to deliver relevant offers to returning users. You may opt out of marketing cookies via your Account settings or by adjusting your browser's cookie preferences.

You can control how your browser handles cookies in your device or browser settings. Please be aware that disabling essential cookies may impair your ability to use the Platform, including logging in and processing transactions.

7 Data Retention

cek333 retains your personal data for as long as your Account remains active and for a period of time thereafter as required by our legal obligations and legitimate business purposes. Specific retention periods are set out below:

• Account and identity data: Retained for the duration of your Account and for a minimum of 5 years following Account closure, to meet AML record-keeping requirements.
• Transaction records: Retained for a minimum of 5 years from the date of each transaction.
• Customer support communications: Retained for 3 years following the resolution of the relevant support case.
• Marketing preferences: Retained until you withdraw your consent to marketing, or for 2 years from your last interaction with a marketing communication, whichever is earlier.
• Technical and device data: Retained for up to 12 months in active logs; archived for up to 3 years for security and fraud investigation purposes.

When personal data is no longer required for any of the above purposes, cek333 will securely delete or anonymise it in accordance with our internal data lifecycle procedures.

8 Data Security

cek333 implements a range of technical and organisational measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. These measures include:

9 Your Data Rights

You have the following rights in relation to the personal data cek333 holds about you. To exercise any of these rights, contact us at [email protected] with the subject line "Data Rights Request". We will respond within 30 days.

• Right of access: You may request a copy of the personal data we hold about you, along with information about how it is being processed.
• Right to rectification: You may ask us to correct any inaccurate or incomplete personal data held in your Account.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to our legal retention obligations.
• Right to restriction: You may ask us to restrict processing of your personal data in certain circumstances — for example, while a dispute over its accuracy is being resolved.
• Right to data portability: You may request a machine-readable copy of the personal data you have provided to us, so that you can transfer it to another service.
• Right to object: You may object to our processing of your personal data where that processing is based on our legitimate interests, including direct marketing.
• Right to withdraw consent: Where processing is based on your consent (e.g., marketing emails), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

Please note that some rights are subject to limitations under applicable law. For example, we may be required by law to retain certain financial records even after you request erasure. We will always explain the reason if we are unable to fulfil a data rights request in full.

10 Minors & Age Restriction

11 Marketing Communications

With your consent, cek333 may send you promotional communications about bonuses, seasonal offers (including BPL season, Eid, IPL, Pohela Boishakh, T20 World Cup campaigns), new game releases, and Platform updates. These communications are delivered via email and in-platform notification.

You can opt out of marketing communications at any time by:

• Clicking the "Unsubscribe" link at the bottom of any marketing email from cek333.
• Updating your communication preferences in your Account settings.
• Contacting our support team at [email protected] and requesting removal from our marketing list.

Opting out of marketing communications will not affect transactional messages related to your Account, such as deposit confirmations, withdrawal notifications, and security alerts. These operational communications are sent as part of our service to you and cannot be disabled while your Account is active.

12 Third-Party Services

The cek333 Platform integrates third-party game content from providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. These providers operate their game interfaces within the Platform under their own terms and privacy practices. cek333 shares only the minimum data necessary (Player ID and session token) to initiate a game session, and does not permit game providers to use this data for purposes beyond session delivery.

cek333 is not responsible for the privacy practices of third-party payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard) beyond what is described in this Policy. We encourage you to review the privacy notices of any third-party service you use in connection with our Platform.

13 Changes to This Policy

cek333 may update this Privacy Policy from time to time to reflect changes in our data practices, the services we offer, or applicable law. When we make material changes, we will notify registered Players via the email address on file or via an in-platform notification, at least 7 days before the changes take effect.

The "Last updated" date at the top of this page always reflects the most recent revision. We encourage you to review this Policy periodically. Your continued use of the Platform after the effective date of an updated Policy constitutes your acceptance of the changes.

14 Contact Us About Privacy

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data cek333 holds about you, please reach out to our support team. All privacy-related enquiries are handled with strict confidentiality.